Job description

About Vellano Hotel Group Vellano Hotel Group runs eleven properties across Milan and Rome, including our 220-room flagship a short walk from the fashion district. We are family-controlled with professional management, and most of our department heads started on the floor. Position Overview We are hiring a Front Desk Receptionist for the flagship's day and evening rotation, covering check-in, check-out and guest requests for a hotel that runs close to full occupancy from April to October. - **Check-in and check-out:** process arrivals and departures accurately, including group bookings of 20+ guests - **Guest requests:** handle everyday requests (late checkout, room changes, local recommendations) without escalating unless truly needed - **Cash and billing:** balance the shift till and post charges correctly to guest folios Qualifications - 1–3 years in a front desk or reception role, hotel experience preferred - confident Italian (B1) for daily guest interaction; basic English (A2) for international guests - comfortable with a property management system (we run Opera) Why join us Internal promotion is real here — two of our current front office managers started exactly at this desk. Uniform provided, staff meals on shift. Compensation & Benefits €1,700–2,000 gross per month, 26 vacation days, staff discount on stays at any Vellano property.